Terms of Service

Last updated: September 22, 2026

OVERVIEW

Welcome to Cleanzivo.

These Terms of Service ("Terms") govern your access to and use of cleanzivo.com, our online store, and the related information, content, features, tools, products, and services made available through the website (collectively, the "Services").

Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and Services to you.

These Terms, together with our Privacy Policy, Refund Policy, and any other policies referenced on our website, describe your rights and responsibilities when using our Services.

Please read these Terms carefully. They contain important information regarding your legal rights, responsibilities, warranties, limitations of liability, and other conditions governing your use of our Services.

By visiting, accessing, interacting with, or using our Services, or by purchasing products from us, you agree to be bound by these Terms and our Privacy Policy.

Our Privacy Policy is available at:

https://cleanzivo.com/policies/privacy-policy

If you do not agree to these Terms or our Privacy Policy, you should not access or use the Services.

SECTION 1 - ACCESS AND ACCOUNT

By using the Services, you represent that you are at least the age of majority in your jurisdiction of residence, or that you have obtained any legally required consent to use the Services.

To browse our website, create an account, or purchase products, you may be required to provide information including your name, email address, billing address, shipping address, phone number, and payment information.

You agree that the information you provide to us will be current, accurate, and complete.

You are responsible for maintaining the confidentiality and security of your account credentials and for activity conducted through your account.

You may not transfer, sell, assign, or license your customer account to another person without our authorization.

SECTION 2 - OUR PRODUCTS

We make reasonable efforts to display and describe our products accurately.

However, product colors, appearance, size, packaging, or other characteristics may appear differently depending on your device, monitor, browser, display settings, manufacturing variations, or other factors.

Product descriptions, availability, pricing, specifications, and other product information may be updated from time to time.

We reserve the right to modify or discontinue products, subject to applicable law.

We may also limit quantities or availability of products in particular geographic regions or jurisdictions where reasonably necessary.

Nothing in this section limits any rights that cannot lawfully be excluded under applicable consumer protection laws.

SECTION 3 - ORDERS

When you submit an order through Cleanzivo, you are making an offer to purchase the selected products.

An order is not considered accepted until we confirm the order or otherwise begin processing or fulfilling it.

We reserve the right to accept, reject, limit, or cancel an order where reasonably necessary, including in cases involving suspected fraud, payment problems, product availability, pricing errors, shipping restrictions, or other legitimate operational reasons.

If we cancel or materially change an order after it has been submitted, we will attempt to contact you using the email address, billing information, shipping information, or phone number you provided.

Please review your order carefully before submitting it.

Cancellation requests cannot always be accommodated after an order has entered processing or fulfillment.

Returns, refunds, and exchanges are governed by our Refund Policy:

https://cleanzivo.com/policies/refund-policy

Unless otherwise agreed by us, products purchased through our consumer-facing store are intended for personal or household use and not for unauthorized commercial resale.

SECTION 4 - PRICES AND BILLING

Product prices, promotions, discounts, shipping charges, and other fees may change from time to time.

The price applicable to your purchase will generally be the price displayed at checkout when your order is submitted, subject to correction of obvious pricing or technical errors as permitted by applicable law.

Unless otherwise stated, prices displayed on our website may not include applicable taxes, customs duties, import charges, shipping charges, or other governmental fees.

You are responsible for reviewing the total amount presented at checkout before placing your order.

You agree to provide current, complete, and accurate billing, payment, shipping, and account information for your purchases.

You also agree to update your information when reasonably necessary so that we can process transactions and communicate with you.

By providing payment information, you represent that you are authorized to use the selected payment method.

Payment processing may be provided by Shopify or other authorized third-party payment providers.

SECTION 5 - SHIPPING AND DELIVERY

Shipping and delivery times displayed on our website are estimates unless expressly stated otherwise.

Delivery times may be affected by carrier delays, customs processing, weather conditions, public holidays, address issues, supply interruptions, or other circumstances outside our reasonable control.

We will make reasonable efforts to process and ship orders according to the information presented to you at the time of purchase.

Any transfer of title or risk of loss will be determined in accordance with applicable law.

Nothing in these Terms limits any mandatory rights you may have regarding delayed, lost, damaged, or undelivered goods.

SECTION 6 - INTELLECTUAL PROPERTY

The Cleanzivo website and Services, including trademarks, logos, trade names, text, graphics, images, videos, audio, product descriptions, website design, layout, software,

Such materials are protected by applicable copyright, trademark, and other intellectual property laws.

Unless otherwise expressly permitted, you may use our website and Services only for lawful personal and non-commercial purposes.

You may not reproduce, copy, republish, distribute, modify, publicly display, transmit, sell, license, create derivative works from, or commercially exploit protected materials from the Services without authorization from the applicable rights holder.

The Cleanzivo name, branding, logos, and related identifiers may not be used without our prior written permission where such permission is required by law.

Shopify's trademarks and other third-party trademarks remain the property of their respective owners.

SECTION 7 - OPTIONAL THIRD-PARTY TOOLS

We may provide access to tools, applications, integrations, or services made available by third parties.

Such third-party tools may be provided on an "as is" and "as available" basis and may be subject to separate terms and privacy policies established by their providers.

We do not control third-party services and are not responsible for their independent actions except where responsibility cannot legally be excluded.

If you choose to use third-party tools, you should review the terms and privacy practices applicable to those services.

We may introduce new tools, features, services, or resources in the future. Where applicable, those features will also form part of the Services and may be subject to these Terms.

SECTION 8 - THIRD-PARTY LINKS

Our Services may contain links to websites, applications, platforms, products, or services operated by third parties.

We do not control third-party websites and do not guarantee their accuracy, availability, privacy practices, security, products, services, or content.

Your use of third-party websites or services is subject to the terms and policies of those third parties.

Before entering into a transaction with a third party, you should review the applicable terms, conditions, privacy policies, and other relevant information.

Questions or complaints concerning products or services supplied independently by a third party should generally be directed to that third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Cleanzivo's online store is powered by Shopify.

Shopify provides ecommerce technology and infrastructure that enables us to make the Services available to you.

Shopify is not the seller of Cleanzivo products merely because it provides the ecommerce platform used by our store.

To the extent permitted by applicable law, Shopify is not responsible for Cleanzivo's products, fulfillment decisions, customer service decisions, or obligations arising directly from transactions between you and Cleanzivo.

Nothing in this section excludes rights or responsibilities that cannot legally be excluded.

SECTION 10 - PRIVACY POLICY

Personal information collected through the Services is handled in accordance with our Privacy Policy:

https://cleanzivo.com/policies/privacy-policy

Because our online store is powered by Shopify, Shopify may also collect and process certain personal information relating to your access to and use of the Services.

Shopify's consumer privacy information is available at:

https://www.shopify.com/legal/privacy/app-users

Information may be transmitted to Shopify and other authorized service providers, including providers located outside your country of residence, where necessary to operate our Services.

Please review our Privacy Policy for more information about how personal information is collected, used, disclosed, retained, and protected.

SECTION 11 - FEEDBACK AND REVIEWS

If you submit reviews, feedback, suggestions, ideas, comments, photographs, or other content to us ("Feedback"), you represent that you have the right to submit that content.

Subject to applicable law, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, adapt, publish, display, distribute, and otherwise use Feedback for purposes including operating, improving, marketing, and promoting our Services.

You must not submit Feedback that infringes another person's intellectual property, privacy, publicity, or other legal rights.

Feedback must not contain unlawful, fraudulent, defamatory, abusive, malicious, or harmful material.

You remain responsible for the content and accuracy of Feedback you submit.

Where permitted by law, we may moderate, refuse, or remove Feedback that violates these Terms or applicable law.

SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS

From time to time, information available through the Services may contain typographical errors, inaccuracies, technical errors, or omissions relating to product descriptions, prices, promotions, offers, shipping charges, delivery estimates, availability, or other matters.

We reserve the right to correct errors, update information, or take reasonable action concerning affected orders, subject to applicable law.

If an error materially affects an order you have already placed, we will take reasonable steps to notify you where appropriate.

SECTION 13 - PROHIBITED USES

You may use the Services only for lawful purposes.

You may not use the Services to violate applicable laws or regulations, infringe intellectual property rights, harass or harm another person, submit fraudulent or misleading information, transmit malware, conduct unauthorized scraping or data extraction, interfere with the operation or security of the Services, impersonate another person or entity, or engage in conduct designed to circumvent access restrictions or security measures.

You may not use our Services to distribute spam, unsolicited commercial messages, malicious code, phishing materials, or other unlawful or harmful content.

You may not attempt to gain unauthorized access to our systems, accounts, networks, databases, or other restricted resources.

We may restrict or terminate access to the Services where we reasonably determine that these Terms have been violated, subject to applicable law.

SECTION 14 - AUTOMATED SYSTEMS AND AGENTS

Automated systems, software agents, bots, crawlers, or similar technologies may not access or interact with restricted areas of the Services in violation of our technical controls, security measures, applicable instructions, or applicable law.

Automated systems must not misrepresent their identity, circumvent access restrictions, defeat CAPTCHA or similar security mechanisms, or otherwise interfere with the normal operation of the Services.

We may use reasonable technical measures to control automated access to our Services.

This section does not restrict activities that must be permitted under applicable law.

SECTION 15 - TERMINATION

We may suspend or terminate access to all or part of the Services if you materially violate these Terms, engage in unlawful or fraudulent activity, interfere with the security or operation of the Services, or where suspension or termination is otherwise reasonably necessary.

Termination does not affect obligations or liabilities that arose before termination.

Provisions that by their nature should survive termination will continue to apply, including provisions concerning intellectual property, liability, indemnification, privacy, governing law, and other continuing legal obligations.

SECTION 16 - DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, the Services are provided on an "as is" and "as available" basis.

We do not guarantee that the website or Services will always be uninterrupted, error-free, secure, or available at all times.

To the maximum extent permitted by law, we disclaim warranties that may otherwise be implied by law, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

However, nothing in these Terms excludes or limits any warranty, guarantee, or consumer right that cannot legally be excluded or limited.

SECTION 17 - LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law Cleanzivo, and their applicable affiliates, officers, directors, employees, agents, contractors, licensors, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or relating to your use of the Services or products, where such liability may lawfully be limited.

This may include, where permitted by law, loss of profits, loss of revenue, loss of data, loss of business opportunity, or similar losses.

Nothing in these Terms excludes or limits liability where such liability cannot be excluded or limited under applicable law.

Your statutory consumer rights are not affected.

SECTION 18 - INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify Cleanzivo, and their applicable affiliates, officers, directors, employees, agents, contractors, licensors, and service providers from third-party claims, losses, liabilities, damages, or reasonable legal expenses arising from your unlawful use of the Services, your material breach of these Terms, or your violation of the lawful rights of another person.

This obligation applies only to the extent permitted under applicable law.

SECTION 19 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, void, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law or, where necessary, severed from these Terms.

The remaining provisions will continue in full force and effect.

SECTION 20 - WAIVER AND ENTIRE AGREEMENT

Our failure to exercise or enforce a right or provision under these Terms does not constitute a waiver of that right or provision.

These Terms, together with our Privacy Policy, Refund Policy, and other policies or terms expressly incorporated by reference, constitute the agreement governing your use of the Services, subject to any additional rights you may have under applicable law.

SECTION 21 - ASSIGNMENT

You may not transfer or assign your contractual rights or obligations under these Terms in a manner prohibited by applicable law without our prior written consent.

We may assign or transfer our rights and obligations in connection with a legitimate business reorganization, merger, acquisition, sale, or other transfer, subject to applicable law.

Nothing in this section limits mandatory consumer rights.

SECTION 22 - GOVERNING LAW

Nothing in these Terms prevents a consumer from relying on mandatory rights or dispute-resolution options available under applicable consumer protection law.

SECTION 23 - HEADINGS

Section headings are provided for convenience only and do not limit or otherwise affect the interpretation of these Terms.

SECTION 24 - CHANGES TO THESE TERMS

You can review the current version of these Terms of Service on this page.

We may update these Terms from time to time to reflect changes to our Services, business practices, operational requirements, or applicable laws.

When we update these Terms, we will post the revised version on our website and update the "Last updated" date.

Where required by applicable law, we will provide additional notice of material changes.

Your continued use of the Services following the effective date of updated Terms will constitute acceptance to the extent permitted by applicable law.