Terms of Service

Terms of Service

Last Updated: September 19, 2026

These Terms of Service govern your use of cleanzivo.com, operated by Wuxi Hexinliliang Trading Co., Ltd.

By visiting our website or purchasing products from us, you agree to these Terms of Service.

Online Store Terms

You may use this website only for lawful purposes and in accordance with these Terms.

You agree not to use the website in a way that violates applicable laws, infringes the rights of others, interferes with website security, or attempts to gain unauthorized access to our systems.

Product Information

We make reasonable efforts to provide accurate descriptions, photographs, prices, availability information, and other product information.

However, differences in device displays, manufacturing batches, measurements, or other factors may result in minor variations.

We reserve the right to correct errors, inaccuracies, or omissions where permitted by law.

Prices

Product prices are displayed on the website and may change from time to time.

The price applicable to an order is generally the price shown when the order is submitted, subject to correction of obvious errors where permitted by applicable law.

Applicable shipping charges and taxes will be displayed during checkout where relevant.

Orders

Submitting an order does not necessarily mean that the order has been finally accepted.

We reserve the right, where legally permitted, to refuse or cancel an order due to product unavailability, payment verification problems, suspected fraud, pricing errors, shipping restrictions, or other legitimate reasons.

If we cancel a paid order, the applicable amount will be refunded.

Payment

Customers must provide accurate and authorized payment information.

Payments may be processed by independent third-party payment providers, and their terms and privacy practices may also apply.

Shipping

Shipping services are governed by our Shipping & Delivery Policy, which forms part of these Terms.

Estimated delivery times are provided for reference and are not guaranteed unless expressly stated otherwise.

Returns and Refunds

Returns, cancellations, and refunds are governed by our Return & Refund Policy.

Nothing in these Terms is intended to restrict mandatory consumer rights that apply under relevant law.

Intellectual Property

Unless otherwise stated, the content on cleanzivo.com, including text, graphics, logos, website design, and other original materials, is owned by or licensed to Cleanzivo and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit protected website content without appropriate authorization.

Third-Party Services

Our website may use or link to third-party services.

We are not responsible for the content, availability, policies, or practices of independent third-party websites or services.

Prohibited Uses

You may not use our website to commit fraud, transmit malicious software, interfere with website functionality, collect information about other users without authorization, violate intellectual property rights, or engage in other unlawful conduct.

Disclaimer

We make reasonable efforts to maintain a reliable and secure website.

To the extent permitted by applicable law, website services may be provided on an "as available" basis, and temporary interruptions may occur for maintenance, technical issues, or circumstances beyond our reasonable control.

Limitation of Liability

To the maximum extent permitted by applicable law, Wuxi Hexinliliang Trading Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising solely from the use of the website where such limitations are legally permitted.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

Privacy

Our collection and use of personal information are described in our Privacy Policy.

Changes to These Terms

We may update these Terms of Service from time to time.

Any updated version will be published on this page with an updated revision date.

Your continued use of the website after an update is subject to the then-current Terms, to the extent permitted by law.

Contact Information

Questions regarding these Terms may be sent to:

Wuxi Hexinliliang Trading Co., Ltd.

Room 09, 10th Floor, Comprehensive Building,
SF E-Commerce Industrial Park,
No. 8 Huayou 3rd Road, Xinwu District,
Wuxi, Jiangsu, China

Email: support@cleanzivo.com
Phone: +86 13128830370