Return & Refund Policy
Return & Refund Policy
Last Updated: September 19, 2026
At Cleanzivo, we want our customers to have a satisfactory shopping experience. If you are not satisfied with your purchase, please review the following return and refund policy.
30-Day Return Policy
We accept eligible return requests made within 30 days of delivery.
To qualify for a return, the product should generally be:
Unused or in substantially the same condition in which it was received;
Returned with its original packaging, accessories, manuals, and other included materials where applicable;
Accompanied by proof of purchase or your order number.
Products that have been significantly used, damaged by the customer, altered, or returned with missing essential components may not qualify for a full refund.
How to Request a Return
Before returning an item, please contact:
Please include your order number, the item you wish to return, the reason for the return, and photographs where relevant.
Our customer service team will provide return instructions after reviewing your request.
Please do not send a return to our company address without first contacting customer service and receiving return instructions.
The appropriate return location may depend on the product and fulfillment location.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If an item arrives damaged, defective, or materially different from what you ordered, contact us as soon as possible at support@cleanzivo.com.
Please provide your order number and clear photographs or other information showing the issue.
After verification, we may provide an appropriate solution such as a replacement, reshipment, partial refund, or full refund, depending on the circumstances.
Return Shipping Costs
If the return results from an error on our part, such as receiving an incorrect, defective, or damaged item, we will handle the matter in accordance with the resolution provided by our customer service team.
For returns caused by personal reasons, such as ordering the wrong item, changing your mind, or no longer wanting the product, the customer may be responsible for applicable return shipping costs unless otherwise required by law.
Original shipping charges are generally non-refundable unless the return results from our error or applicable law requires otherwise.
Refunds
After we receive and inspect an eligible returned item, we will notify you regarding the status of your refund.
Approved refunds will normally be issued to the original payment method.
After a refund has been processed, your bank, card issuer, or payment provider may require additional time to post the funds to your account.
Order Cancellation
If you wish to cancel an order, contact support@cleanzivo.com as soon as possible.
We will attempt to accommodate cancellation requests if the order has not yet been processed or shipped.
Once an order has entered the shipping process, cancellation may no longer be possible and you may need to follow the applicable return procedure after receiving the package.
Non-Returnable Items
Certain products may not be eligible for return for hygiene, health, safety, personalization, or other reasons.
Any applicable restrictions should be disclosed on the relevant product page or communicated before completing the return process.
Your statutory consumer rights, where applicable, are not affected.
Contact Us
For return or refund questions:
Email: support@cleanzivo.com
Phone: +86 13128830370