Privacy Policy
Privacy Policy
Last Updated: September 19, 2026
This Privacy Policy describes how Wuxi Hexinliliang Trading Co., Ltd., operating cleanzivo.com ("Cleanzivo," "we," "us," or "our"), collects, uses, stores, and protects information when you visit our website, purchase products, contact us, or otherwise use our services.
By using cleanzivo.com, you acknowledge the practices described in this Privacy Policy.
Information We Collect
We may collect information that you voluntarily provide to us, including your name, email address, telephone number, billing address, shipping address, order information, and information you provide when contacting customer support.
When you use our website, certain technical information may also be collected automatically, including your IP address, browser type, device information, operating system, referring pages, pages visited, and approximate location information.
We may also use cookies and similar technologies to understand how visitors use our website and to improve our services.
How We Use Your Information
We may use personal information to:
Process and fulfill orders;
Arrange shipping and delivery;
Process payments and refunds;
Provide customer support;
Communicate with you about your orders;
Detect and prevent fraud or misuse;
Maintain the security and functionality of our website;
Improve our products, website, and services;
Comply with applicable laws and legal obligations;
Provide advertising, analytics, or marketing where permitted by applicable law.
Payment Information
Payments may be processed by third-party payment service providers.
We generally do not directly store complete payment card information when payments are processed through third-party payment processors. Your payment information is subject to the privacy and security practices of the applicable payment provider.
Cookies and Similar Technologies
Cleanzivo may use cookies, pixels, and similar technologies to enable website functionality, remember user preferences, understand website traffic, analyze performance, and support advertising or marketing activities.
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website features.
Advertising and Analytics
We may work with third-party analytics, advertising, and marketing service providers.
These providers may use cookies or similar technologies to collect information about how visitors interact with our website in order to provide analytics, measure advertising performance, prevent fraud, or provide more relevant advertising.
Where required by law, we will obtain appropriate consent before using non-essential advertising or analytics cookies.
How We Share Information
We may share necessary information with service providers that assist us with operating our business, such as payment processors, logistics providers, shipping carriers, website service providers, customer support providers, analytics providers, and advertising partners.
We may also disclose information when required by law, regulation, legal process, or governmental request.
We do not sell personal information in exchange for monetary payment.
International Data Transfers
Because we operate an international online store, your information may be processed in countries or regions outside your country of residence.
Where required by applicable law, we take appropriate measures designed to protect personal information transferred internationally.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfillment, customer service, accounting, fraud prevention, dispute resolution, and compliance with legal obligations.
Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Your Privacy Rights
Depending on where you live, applicable law may provide you with rights regarding your personal information, including the right to request access, correction, deletion, restriction of processing, or a copy of certain personal information.
You may also have the right to object to certain processing or withdraw consent where processing is based on consent.
To submit a privacy request, contact:
We may need to verify your identity before completing certain requests.
Children's Privacy
Our website is not intended for children who are not legally permitted to make online purchases or provide consent under applicable law.
We do not knowingly collect personal information from children in violation of applicable laws.
Third-Party Websites
Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy practices or content of third-party websites.
We encourage you to review their privacy policies separately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or services.
The updated version will be posted on this page with a revised "Last Updated" date.
Contact Us
For privacy-related questions, please contact:
Wuxi Hexinliliang Trading Co., Ltd.
Room 09, 10th Floor, Comprehensive Building,
SF E-Commerce Industrial Park,
No. 8 Huayou 3rd Road, Xinwu District,
Wuxi, Jiangsu, China
Email: support@cleanzivo.com
Phone: +86 13128830370