Privacy Policy

Last updated: September 22, 2026

Cleanzivo operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services").

Our online store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, disclose, and otherwise process your personal information when you visit or use our website, purchase products from us, communicate with us, or otherwise interact with our Services.

If there is a conflict between our Terms of Service and this Privacy Policy concerning the collection, processing, use, or disclosure of personal information, this Privacy Policy will control with respect to those matters.

Please read this Privacy Policy carefully. By using or accessing the Services, you acknowledge that you have read this Privacy Policy and understand how your information may be collected, used, and disclosed as described below.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies you or can reasonably be linked to you or another individual.

Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably identify or be linked to an individual.

Depending on how you interact with our Services, where you live, and what is permitted or required by applicable law, we may collect or process the following categories of personal information:

• Contact information, including your name, billing address, shipping address, phone number, and email address.
• Payment and financial information, including payment card details, payment method, transaction information, payment confirmation, and other information necessary to process your payment. Payment information may be processed directly by Shopify, payment processors, or other authorized service providers.
• Account information, including your username, password, preferences, settings, and other information associated with your customer account.
• Transaction information, including products you view, add to your cart, purchase, return, exchange, or cancel, as well as information about your previous transactions.
• Communications, including information you provide when contacting us regarding customer service, orders, returns, refunds, complaints, or other inquiries.
• Device information, including information about your device, browser, operating system, network connection, IP address, and other online identifiers.
• Usage information, including information about how you access, browse, navigate, and interact with our website and Services.

Personal Information Sources

We may collect personal information from several sources.

We may collect information directly from you, including when you make a purchase, create or use an account, contact customer service, submit a form, communicate with us, or otherwise provide information to us.

We may collect information automatically through the Services, including through your device, browser, cookies, pixels, analytics technologies, and similar technologies when you visit or interact with our website.

We may receive information from service providers, including companies that provide ecommerce infrastructure, payment processing, analytics, customer support, shipping, fulfillment, fraud prevention, advertising, or other services on our behalf.

We may also receive information from business partners and other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with Cleanzivo and the Services, we may use personal information for the following purposes.

Providing and Improving Our Services

We may use personal information to:

• Process and fulfill orders;
• Process payments;
• Provide order confirmations and updates;
• Arrange shipping and delivery;
• Process returns, refunds, and exchanges;
• Maintain customer accounts;
• Remember customer preferences;
• Provide product recommendations;
• Respond to customer inquiries;
• Improve the functionality and customer experience of our website and Services.

Marketing and Advertising

Where permitted by applicable law, we may use personal information for marketing and advertising purposes.

This may include sending promotional communications by email or other permitted channels and measuring or improving the effectiveness of our marketing campaigns.

We may also work with advertising, analytics, and marketing service providers to display or measure advertisements based on interactions with our website or other online services, subject to applicable privacy laws and available privacy choices.

Where consent is required by applicable law, we will obtain the appropriate consent before using personal information for such purposes.

Security and Fraud Prevention

We may use personal information to:

• Protect our website, customers, and business;
• Authenticate transactions and accounts;
• Detect or prevent fraud;
• Investigate suspicious, unauthorized, illegal, unsafe, or malicious activity;
• Protect our rights and the rights of other users;
• Maintain the security and integrity of our Services.

If you create an account with us, you are responsible for maintaining the confidentiality of your login credentials.

Communicating With You

We may use your information to communicate with you about your purchases, orders, returns, refunds, account, customer service inquiries, policy updates, and other matters relating to our Services.

Legal and Compliance Purposes

We may use or disclose personal information where necessary to:

• Comply with applicable laws and regulations;
• Respond to valid legal processes or government requests;
• Enforce our Terms of Service and other policies;
• Establish, exercise, or defend legal claims;
• Investigate potential violations of our policies or applicable law.

How We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business and provide the Services.

This may include disclosure to:

• Shopify and other technology providers that provide ecommerce infrastructure and related services;
• Payment processors that process payments and transactions;
• Shipping and fulfillment providers that help deliver products to customers;
• Customer support providers;
• Analytics providers;
• Advertising and marketing partners, where permitted under applicable law;
• Cloud hosting, information technology, security, and fraud prevention providers;
• Professional advisers, where reasonably necessary for legal, accounting, compliance, or other professional purposes.

We may disclose information when you request or authorize us to do so, including where necessary to fulfill an order or provide a requested service.

We may also disclose personal information in connection with a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar business transaction.

We may disclose information where required to comply with applicable laws, court orders, subpoenas, government requests, or other valid legal processes.

Marketing, Advertising, and Privacy Choices

We may work with third-party advertising and marketing providers to promote Cleanzivo and measure the effectiveness of our advertising.

Depending on the technologies we use and the jurisdiction in which you reside, certain advertising-related activities may constitute "targeted advertising," "sharing," or "sale" of personal information as those terms are defined under applicable privacy laws.

Where applicable, you may have the right to opt out of certain advertising-related processing.

You may exercise available data-sharing or advertising privacy choices through:

https://cleanzivo.com/pages/data-sharing-opt-out

Where supported and required by applicable law, we may also recognize Global Privacy Control ("GPC") signals.

Relationship With Shopify

Our online store is powered by Shopify.

Shopify collects and processes certain personal information when you access or use our Services in order to provide ecommerce functionality and related services to us and to you.

Information submitted through our website may therefore be transmitted to or processed by Shopify and its authorized service providers, including in countries other than the country in which you reside.

Shopify may also independently process certain information in accordance with its own privacy policies and applicable law.

More information about Shopify's privacy practices is available through Shopify's privacy resources.

Cookies and Similar Technologies

Our website and service providers may use cookies, pixels, tags, local storage, and similar technologies to operate the website and understand how visitors interact with our Services.

These technologies may be used to:

• Keep the website functioning properly;
• Remember preferences;
• Maintain shopping cart functionality;
• Improve website performance;
• Analyze website traffic and usage;
• Prevent fraud and improve security;
• Measure marketing and advertising performance;
• Provide advertising where permitted.

Depending on your location, you may have choices regarding the use of certain cookies or similar technologies.

Third-Party Websites and Links

Our Services may contain links to websites, applications, or online platforms operated by third parties.

We do not control the privacy or security practices of third-party websites or services. If you follow a link to a third-party website or platform, we encourage you to review that party's privacy policy and terms.

The inclusion of a link on our website does not necessarily mean that we endorse or are responsible for the practices, content, accuracy, security, or privacy practices of that third party.

Children's Privacy

Our Services are intended for a general audience and are not intended specifically for children.

We do not knowingly collect personal information from children below the age at which parental consent is required under applicable law.

If you are a parent or legal guardian and believe that a child has provided personal information to us inappropriately, please contact us at support@cleanzivo.com so that we can review the request and take appropriate action where required.

We do not knowingly sell or share, as those terms are defined under applicable privacy laws, the personal information of individuals under 16 years of age.

Security and Retention of Your Information

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of transmission over the internet or electronic storage system is completely secure, and we cannot guarantee absolute security.

Please avoid sending sensitive or confidential information to us through unsecured communication channels.

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Maintain your account;
• Process transactions;
• Provide customer service;
• Fulfill contractual obligations;
• Meet legal, tax, accounting, or regulatory requirements;
• Resolve disputes;
• Prevent fraud;
• Enforce our agreements and policies.

The applicable retention period may vary depending on the type of information and the purpose for which it is processed.

Your Rights and Choices

Depending on where you live, applicable privacy law may provide you with certain rights concerning your personal information.

These rights may include:

• Right to Access or Know: You may have the right to request information about the personal information we maintain about you.
• Right to Delete: You may have the right to request deletion of certain personal information.
• Right to Correct: You may have the right to request correction of inaccurate personal information.
• Right to Data Portability: You may have the right to receive certain personal information in a portable format.
• Right to Opt Out of Sale, Sharing, or Targeted Advertising: Where applicable, you may have the right to opt out of certain uses or disclosures of personal information for targeted advertising.
• Right to Withdraw Consent: Where our processing is based on your consent, you may have the right to withdraw that consent.

These rights are not absolute and may be subject to exceptions under applicable law.

To submit a privacy request, please contact us at support@cleanzivo.com.

We may need to verify your identity before processing your request.

Where permitted by applicable law, you may also authorize another individual to submit a request on your behalf. We may require appropriate evidence confirming that the individual has authority to act for you.

We will not discriminate against you for exercising privacy rights available to you under applicable law.

European Economic Area and United Kingdom Residents

If you reside in the European Economic Area ("EEA") or United Kingdom ("UK"), you may have additional rights under applicable data protection law.

Depending on the circumstances, these may include rights to:

• Access your personal information;
• Correct inaccurate information;
• Request deletion;
• Restrict certain processing;
• Object to certain processing;
• Receive certain information in a portable format;
• Withdraw consent where processing is based on consent;
• Lodge a complaint with an applicable data protection authority.

Where required, we process personal information based on an appropriate legal basis, which may include performance of a contract, compliance with a legal obligation, our legitimate interests, or your consent.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

International Transfers

Cleanzivo operates internationally, and our service providers may process personal information in countries other than the country in which you reside.

Where required by applicable data protection laws, we use appropriate safeguards for international transfers of personal information.

For transfers of personal information subject to EEA or UK data protection requirements, such safeguards may include recognized contractual protections, including applicable Standard Contractual Clauses, or other lawful transfer mechanisms.

Complaints

If you have questions or complaints regarding our processing of your personal information, please contact us using the contact information below.

Depending on where you live, you may also have the right to submit a complaint to your local data protection or privacy authority.

Managing Marketing Communications

If you receive promotional email messages from us, you may unsubscribe at any time using the unsubscribe link included in the message.

Even if you opt out of promotional communications, we may continue sending non-promotional messages where necessary, including communications concerning your orders, payments, returns, refunds, account, customer service inquiries, or other transactions with us.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, Services, technologies, legal requirements, or other operational reasons.

When we update this Privacy Policy, we will post the revised version on this website and update the "Last updated" date above.

Where required by applicable law, we will provide additional notice regarding material changes.