Shipping & Delivery Policy

Last Updated: September 22, 2026

1. Shipping Origin and Fulfillment

Our orders are processed and shipped from the following location:

Orders are generally processed, prepared, and dispatched from this shipping origin.

Depending on the destination and logistics requirements, we may use third-party shipping carriers, cross-border logistics providers, and local delivery partners to transport and deliver orders to customers.

International shipments may pass through multiple logistics facilities and may be transferred to a local carrier for final-mile delivery in the destination country or region.

The specific carrier and transportation route may vary depending on the destination, shipping method, customs requirements, and logistics availability.

Regardless of the carrier or logistics provider used, Cleanzivo remains responsible for customer support for orders placed through cleanzivo.com.

2. Shipping Fees

We offer the following standard shipping rates:

Orders over USD $38.99:
Free worldwide standard shipping.

Orders from USD $0.00 to USD $38.99:
USD $5.99 standard shipping fee.

Any applicable shipping charges will be clearly displayed at checkout before payment is completed.

3. Order Processing Time

Orders generally require 1–3 business days for processing and preparation before shipment.

Processing time refers to the time required to verify, prepare, pack, and arrange shipment of an order. It does not include transportation or delivery time.

Orders placed on weekends, public holidays, or during periods of unusually high order volume may require additional processing time.

Once your order has been shipped, you may receive a shipping confirmation email containing available tracking information.

4. Estimated Delivery Time

Estimated delivery times after shipment are as follows:

United States:
7–15 business days.

Europe:
7–15 business days.

Other countries and regions:
15–30 business days.

These estimated delivery times begin after the order has been processed and dispatched.

5. International and Cross-Border Shipping

Cleanzivo serves customers in multiple countries and regions.

Orders shipped internationally may be transported through cross-border logistics networks and may be handled by more than one logistics provider during transit.

For example, an international shipment may be transported by a cross-border logistics provider and then transferred to a local carrier for final-mile delivery in the destination country or region.

The specific carrier or logistics route may vary depending on:

• Destination country or region;
• Shipping method;
• Customs requirements;
• Local delivery coverage;
• Logistics capacity;
• Transportation availability.

We do not guarantee that every order will be shipped through the same carrier or transportation route.

6. Possible Delivery Delays

Delivery may occasionally be delayed due to circumstances outside our reasonable control, including:

• Customs inspections or customs clearance;
• Local carrier delays;
• Weather conditions;
• Public holidays;
• Transportation disruptions;
• Incorrect or incomplete shipping information;
• Remote delivery locations;
• High seasonal shipping volume;
• Cross-border logistics delays;
• Other unforeseen logistical circumstances.

If your shipment is significantly delayed, please contact us at support@cleanzivo.com.

7. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your name, street address, city, state or province, postal code, country, and other delivery information before completing your purchase.

If you discover an error in your shipping address, please contact us as soon as possible at support@cleanzivo.com.

We will make reasonable efforts to update your shipping information before your order is dispatched.

However, once an order has entered fulfillment or has already been shipped, we may not be able to change the delivery address.

Cleanzivo is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer, except where otherwise required by applicable law.

8. Customs, Duties, and Taxes

Because orders may be shipped internationally, shipments may be subject to customs inspections, customs duties, import taxes, VAT, or other governmental charges imposed by the destination country or region.

Unless otherwise stated during checkout, these charges are not included in the product price or shipping fee and may be the responsibility of the recipient.

Customs regulations, import requirements, duties, and taxes vary by jurisdiction.

Customers are responsible for complying with applicable import requirements in their destination country or region.

Customs processing may also affect estimated delivery times.

9. Order Tracking

Where tracking information is available, it may be provided after your order has been dispatched.

Please note that tracking information may require additional time to become active after shipment.

For international shipments, tracking information may also change or be updated when the package is transferred from an international logistics provider to a local delivery carrier.

If you have questions regarding your tracking information or order status, please contact us at support@cleanzivo.com and provide your order number.

10. Lost, Delayed, or Undelivered Packages

If your package has not arrived within a reasonable period after the estimated delivery timeframe, please contact us at:

support@cleanzivo.com

Please provide your order number and relevant shipping information so that we can review and investigate the shipment.

We may contact the applicable shipping carrier, cross-border logistics provider, or local delivery partner to investigate the status of your shipment.

If a package is confirmed to be lost, damaged, or otherwise affected during shipment, we will review the circumstances and provide an appropriate resolution in accordance with our policies and applicable law.

11. Damaged, Defective, or Incorrect Orders

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at support@cleanzivo.com.

Please provide:

• Your order number;
• A description of the issue;
• Photographs or other relevant information where applicable.

We will review the situation and provide an appropriate resolution.

Depending on the circumstances, the resolution may include a replacement, refund, or other appropriate remedy in accordance with our Refund Policy and applicable law.

12. Returns and Refunds

Cleanzivo offers a 30-day return policy.

You may request a return within 30 calendar days after receiving your order.

To request a return, please contact us at support@cleanzivo.com within the 30-day return period.

To be eligible for a return, the product must meet the eligibility requirements stated in our Refund Policy.

Please do not send a product back without first contacting us and receiving return authorization and return instructions.

For complete information regarding return eligibility, return procedures, damaged or incorrect products, exchanges, and refunds, please review our Refund Policy:

https://cleanzivo.com/policies/refund-policy

Our standard return period is consistently defined as 30 calendar days after receiving your order.

13. Order Changes and Cancellations

If you need to change or cancel your order, please contact us at support@cleanzivo.com as soon as possible.

We will make reasonable efforts to accommodate your request before the order enters fulfillment.

However, once an order has been processed or shipped, changes or cancellations may no longer be possible.

If the order has already been shipped, you may request a return after receiving the order in accordance with our Refund Policy.