Shipping & Delivery Policy
Shipping & Delivery Policy
Last Updated: September 19, 2026
Thank you for shopping at Cleanzivo.
This Shipping & Delivery Policy explains our shipping charges, processing times, and estimated delivery times.
Shipping Fees
We provide free worldwide standard shipping on orders of USD $38.99 or more.
For orders between USD $0 and $38.99, a USD $5.99 standard shipping fee applies.
Shipping charges, where applicable, will be displayed during checkout.
Order Processing Time
Orders normally require 1–3 business days for processing before shipment.
Processing time refers to the time required to verify, prepare, pack, and dispatch an order. It is separate from the estimated transportation time.
Orders placed during weekends, public holidays, major sales events, or periods of unusually high order volume may require additional processing time.
Estimated Delivery Times
After the order has been processed and shipped, estimated delivery times are:
United States: 7–15 business days
European countries: 7–15 business days
Other countries and regions: 15–30 business days
These are estimated delivery times rather than guaranteed delivery dates.
Delivery Delays
Delivery may occasionally take longer due to circumstances outside our reasonable control, including customs procedures, severe weather, carrier delays, transportation disruptions, public holidays, incorrect address information, or other unforeseen events.
We appreciate your understanding if such delays occur.
Shipping Destinations
We offer shipping to customers in supported countries and regions worldwide.
Availability may vary depending on local shipping restrictions, carrier availability, and the specific product ordered.
Tracking Information
When tracking information is available, it may be provided to you after your order has been shipped.
Please allow some time after dispatch for tracking information to become active in the carrier's system.
Incorrect Shipping Address
Customers are responsible for providing complete and accurate shipping information when placing an order.
If you discover an error in your shipping address, please contact us immediately at support@cleanzivo.com.
We will try to update the information if the order has not yet been shipped. We cannot guarantee that an address can be changed after shipment.
Customs, Duties, and Taxes
International shipments may be subject to customs procedures, import duties, taxes, or other charges imposed by the destination country or region.
Where such charges are not collected during checkout, they may be the responsibility of the recipient unless otherwise required by applicable law.
Customs procedures may also cause additional delivery delays.
Lost or Undelivered Packages
If your tracking information indicates an unusual delay or your package has not arrived within a reasonable period after the estimated delivery window, contact us at:
Please provide your order number so we can assist with investigating the shipment.
Contact Information
Wuxi Hexinliliang Trading Co., Ltd.
Room 09, 10th Floor, Comprehensive Building,
SF E-Commerce Industrial Park,
No. 8 Huayou 3rd Road, Xinwu District,
Wuxi, Jiangsu, China
Email: support@cleanzivo.com
Phone: +86 13128830370