FAQs
Frequently Asked Questions
Where does Cleanzivo ship?
We offer shipping to supported countries and regions worldwide.
How much does shipping cost?
Orders of USD $38.99 or more qualify for free worldwide standard shipping.
Orders between USD $0 and $38.99 are charged USD $5.99 for standard shipping.
How long does it take to process my order?
Orders normally require 1–3 business days for processing before shipment.
How long will delivery take?
Estimated delivery times after processing are:
United States: 7–15 business days
Europe: 7–15 business days
Other countries and regions: 15–30 business days
Delivery times are estimates and may vary due to carrier operations, customs processing, holidays, weather, or other circumstances.
How can I track my order?
If tracking information is available for your shipment, it will normally be provided after your order has been dispatched.
Tracking information may take some time to update after shipment.
Can I change my shipping address?
Please contact support@cleanzivo.com as soon as possible.
We may be able to update your address if the order has not yet been shipped. Once an order has been dispatched, changes may no longer be possible.
Can I cancel my order?
Please contact us as soon as possible if you wish to cancel an order.
If your order has not yet been processed or shipped, we will attempt to cancel it. Once the order has been shipped, you may need to follow our return procedure.
What should I do if my item arrives damaged?
Please contact support@cleanzivo.com and provide your order number along with clear photographs showing the problem.
Our customer service team will review the issue and provide an appropriate solution.
Can I return a product?
Eligible products may generally be returned within 30 days of delivery, subject to the conditions in our Return & Refund Policy.
Please contact us before returning any product.
When will I receive my refund?
Approved refunds are issued to the original payment method.
The time required for the refund to appear in your account depends on your bank, card issuer, or payment provider.
Do you charge customs duties?
International orders may be subject to import duties, taxes, or customs charges depending on the destination country.
Where these charges are not collected at checkout, they may be the customer's responsibility unless local law provides otherwise.
How can I contact Cleanzivo?
Email: support@cleanzivo.com
Phone: +86 13128830370
Company: Wuxi Hexinliliang Trading Co., Ltd.
Address:
Room 09, 10th Floor, Comprehensive Building,
SF E-Commerce Industrial Park,
No. 8 Huayou 3rd Road, Xinwu District,
Wuxi, Jiangsu, China